Website: www.yinstill.com
Who We Are
Our website, www.yinstill.com (the “Company”), is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) explains what information we collect, how we use it, and your rights regarding your information. Unless otherwise indicated, this Privacy Policy applies to all Company websites, applications, and data collected across affiliated and partnered services.
For purposes of this Privacy Policy:
“Service” refers to the Company’s service accessed via our website, mobile applications, or affiliated platforms.
“We,” “us,” and “our” refer to Yinstill Reproductive Wellness.
“You” refers to the user of our Service.
Consent
By accessing our Service, you consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. Whether or not you register or create an account with us, this Privacy Policy applies to all users of the website and Service.
What Personal Data We Collect and Why
We may collect Non-Personal Information and Personal Information:
Non-Personal Information
Information that cannot be used to personally identify you, such as:
- Anonymous usage data, demographics, referring and exit pages, device and browser types, preferences, and click activity
- This data is collected using cookies and other tracking technologies to improve the Service and user experience
Personal Information
Information that can personally identify you, including:
- Name, email, phone number, billing and shipping address
- Payment information for purchases made through Shopify
- Health or fertility-related information voluntarily submitted for services or practitioner consultations
- Account registration details
Additional Tracking
We may also collect information provided by your browser or app when using the Service, including:
- Referring website (referring URL)
- Browser type and device
- Access date and time
- Interaction with content
Cookies
We use both session cookies (which expire when the browser is closed) and persistent cookies (which remain until deleted) to manage your preferences, login information, and improve the Service. Disabling cookies may affect functionality.
Third-Party Platforms, Community, and Communications
We use secure third-party platforms to deliver parts of our Service, including our Patient Hub, community features, educational content, and mobile application. This includes, but is not limited to, Kajabi, as well as email, analytics, and communication systems.
By using these features, you acknowledge that certain personal information (such as your name, email address, account details, device information, and activity within the platform) may be collected, stored, and processed by these third-party providers in accordance with their own privacy policies.
Community Features and User Content
Our Platform may include discussion forums, messaging, comments, challenges, and other interactive features. Any information you choose to share in these areas may be visible to other users.
You are responsible for the content you share and should avoid posting sensitive or identifiable health information in community spaces.
Email and Notifications
We may send administrative, educational, or promotional communications through integrated email systems.
If you use our app or enable browser notifications, you may receive push notifications related to your account, care, or community activity. You can manage or disable these at any time in your device or browser settings.
Analytics and Tracking
We may use third-party tools to collect information about how users interact with our Service, including pages visited, time spent, device type, IP address, and general location. This helps us improve performance and user experience. Data may be aggregated or de-identified where appropriate.
Third-Party Software We Rely On
We may share information with trusted service providers to operate our Service, including but not limited to:
- WordPress – Privacy Policy
- OptinMonster – Privacy Policy
- PayPal – Privacy Policy
- Stripe – Privacy Policy
- WPForms – Privacy Policy
- Google – Privacy Policy
- Jane App – Privacy Policy
- Shopify – Privacy Policy
- Kajabi – Privacy Policy
- Webagent – Privacy Policy
Each provider maintains its own privacy policy governing how your data is handled.
How We Use Your Data
Personal Information
We do not sell or trade your personal information. We may share it with:
- Vendors and service providers to fulfill transactions or deliver services
- Practitioners trained in The Yinstill Fertility Method, solely for the purpose of providing services
We may also disclose your information as required by law or if you violate our Terms and Conditions.
Non-Personal Information
Used to improve the Service, analyze trends, and enhance user experience. Aggregated information may be shared with partners or advertisers.
Shopify Orders
Purchases through Shopify are subject to this Privacy Policy. Your information will be collected and stored to process and fulfill orders, including payment processing. Refunds and cancellations are subject to Shopify policies in addition to our Terms and Conditions.
Client Profiles in Jane App
We may store client information in Jane App, a secure practice management platform, for appointments, consultations, or service follow-up. This may include contact information, service history, and relevant health data.
Personal Health Information and Clinical Privacy
We are committed to protecting your personal health information in accordance with applicable Canadian privacy laws, including the Personal Information Protection Act (British Columbia).
Clinical care provided directly by Yinstill is managed within secure systems and handled in accordance with professional and regulatory standards.
Our Patient Hub, community, and app are designed primarily for education and support and are not intended for sharing sensitive health information unless explicitly requested as part of care.
If you choose to share health-related information within community features, you do so at your own discretion, and such information may be visible to others.
We limit the collection, use, and disclosure of personal health information to what is necessary to provide care and operate our Service. We do not sell personal health information.
Cross-Border Data Storage
Some of the third-party service providers we use may store or process data outside of Canada, including in the United States.
While we take reasonable steps to ensure appropriate safeguards are in place, your information may be subject to the laws of those jurisdictions, including lawful access by courts or government authorities.
Data Retention
Comments and metadata are retained indefinitely to manage follow-up and moderation.
Registered user information is stored in profiles. Users may edit or request deletion of personal information, except where required for legal or administrative purposes.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction or deletion of your personal data
- Opt out of marketing communications
Administrative emails related to Service operation cannot be opted out of.
Data Security
We implement reasonable technical, administrative, and physical safeguards. However, no system is fully secure. By using our Service, you accept these risks.
Embedded Content and Third-Party Links
Embedded content or links from other websites may collect data independently. We are not responsible for their practices. Users are encouraged to review third-party privacy policies.
Practitioners and Independent Service Providers
Practitioners trained in The Yinstill Fertility Method operate independently and are responsible for their own professional conduct.
Yinstill Reproductive Wellness does not supervise or guarantee practitioner actions or outcomes. Users engage with practitioners at their own risk.
Any personal or health information shared with practitioners is used solely for the provision of services.
Service-Related Communications
We may send administrative communications regarding account updates, service changes, or outages. Marketing communications are only sent with your consent and include unsubscribe instructions.
Contacting Us
For questions regarding this Privacy Policy or to withdraw consent:
Yinstill Reproductive Wellness
3523 Main St, Vancouver, British Columbia V5V 3N4, Canada
Email: spence@yinstill.com
Last Updated: May 2026
