What Patients Commonly Share About Their Experience at Yinstill
Across years of patient feedback and shared reflections, a few themes come up consistently:
- More than clinical care: many describe feeling steadied, supported, and held – especially during uncertainty, loss, or major transitions.
- A calm, welcoming environment: people often notice the atmosphere and the intentional pace of care.
- Feeling safe and oriented: from the physical space to how appointments unfold, patients commonly feel respected, grounded, and clearly guided.
- Whole-person support: many share that they’re met as a whole individual – not reduced to symptoms, diagnoses, or timelines.
- Relational and consistent care: patients often describe a steady practitioner relationship, with care that adapts as needs evolve.
- Shifts beyond the physical: some reflect on changes in emotional wellbeing, self-trust, and confidence in their bodies over time.
- A steady place to return to: for some, Yinstill becomes a consistent support during a particularly tender chapter of life.
The stories shared below are individual reflections. They are not predictions or guarantees – just personal experiences offered by those who have chosen to share what their time with us has meant to them.
Something that we thought might never happen for us…
Dear Spence::
This note is long overdue. I wanted to take a moment to thank you and your team for all the great work you do each and every day. Your day doesn’t just stop when the office door closes or when the weekend shows up on the calendar.
Even the bathroom is so inspiring!
Yesterday was the first time I visited the washroom at Yinstill. The moment I open the door and began looking around at all the hopeful positive messages I felt at ease. Surrounded by others’ struggles and stories of happiness calmed me in a lasting way.
Would enthusiastically recommend Dr. Pentland…
“My main goal when I approached Dr. Pentland for acupuncture treatment was to help me with anxiety and stress relief following up to and including my IVF procedure. Both of these goals were met. Dr.
When I first went to be treated for infertility I had my reservations
Western medical science cannot solve my specific problem and I thought that Traditional Chinese Medicine was an esoteric last ditch effort in a fight against the unknown. Fortunately enough, I came into contact with Spence Pentland.
Best bathroom break ever…
It’s hard to believe I am actually writing this email…but we are really REALLY excited to share that we are expecting a baby!! After nearly three years of waiting and hoping and praying (along with some struggling and crying and pounding our heads against walls),
PCOS: Pregnant the natural way
My husband and I started trying to conceive in January of 2006. Because of my having PCOS, we had already seen an infertility specialist at Genesis. I wasn’t ovulating as I hadn’t had a natural period in over a decade.
Best IVF response after acupuncture
Thank you, Erin!! I can never thank you enough for believing in me when all my fertility doctors told me that donor eggs or adoption was my best chance of being a mom! I had my best response to IVF after working with you,
My acupuncture treatments for infertility, then pregnancy
My husband and I started to try to conceive when I was 35 and after 2 years of trying, we had no idea why I wasn’t getting pregnant. After being tested at the fertility clinic,
Forever grateful for their clinic and doctors!
Dr. Pentland and the entire Yinstill staff have incredibly supportive during our journey to conceive. Having a lot of troubles conceiving in the past to major medical problems, we were resolved to a life without bearing children.
Gentle and effective
Very professional! Erin was able to fit me into her tight schedule. I have been to a few acupuncturists and Erin was very gentle and very effective. I would highly recommend others to go see her,