What Patients Commonly Share About Their Experience at Yinstill
Across years of patient feedback and shared reflections, a few themes come up consistently:
- More than clinical care: many describe feeling steadied, supported, and held – especially during uncertainty, loss, or major transitions.
- A calm, welcoming environment: people often notice the atmosphere and the intentional pace of care.
- Feeling safe and oriented: from the physical space to how appointments unfold, patients commonly feel respected, grounded, and clearly guided.
- Whole-person support: many share that they’re met as a whole individual – not reduced to symptoms, diagnoses, or timelines.
- Relational and consistent care: patients often describe a steady practitioner relationship, with care that adapts as needs evolve.
- Shifts beyond the physical: some reflect on changes in emotional wellbeing, self-trust, and confidence in their bodies over time.
- A steady place to return to: for some, Yinstill becomes a consistent support during a particularly tender chapter of life.
The stories shared below are individual reflections. They are not predictions or guarantees – just personal experiences offered by those who have chosen to share what their time with us has meant to them.
May you be forever blessed as much as we are
Dear Spence,
After several mainful years of infertility with no answers as to ‘why’ other than my ever-increasing age, I decided to work with Dr. Pentland as a last ditch effort along with my last attempt at ivf and icsi.
I heard about Spence on Global News…
I heard about Spence on Global News and my husband and I had been trying to conceive for some time. When I first met Spence, I appreciated his honestly and frankness as well as his ability to adapt his approach to meet our specific needs and my personality traits.
I wanted to prevent another miscarriage
I came to Erin as I had experience with miscarriage in the past, and wanted to do everything I could to keep this pregnancy. From herbal remedies to traditional acupuncture treatments, Erin helped calm my worries and educate me on numerous practices.
IVF is an incredibly stressful procedure and I always left your clinic feeling more relaxed
Hi Dr Pentland / Dr Fisher, I wanted to thank you both for the exceptional care you provided me those two weeks in Burnaby when I was going through IVF treatment. I feel that the care you both showed me was far above and beyond what I have ever experienced at an acupuncture clinic,